Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how Sukoba Dugeyo ("we," "us," or "our"), operating at 1001 Baltimore Pike, Philadelphia, PA, collects, uses, stores, and discloses personal information obtained through the website sukoba-dugeyo.info (the "Site"). This policy applies to all visitors and users of the Site and governs data practices in connection with information collected online.

This policy is written in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and relevant provisions of the Children's Online Privacy Protection Act (COPPA). We do not collect personal information from children under the age of 13. If we become aware that a child under 13 has provided personal information, we will delete it promptly.

By using this Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the Site.

2. Information We Collect

We collect information in two ways: information you provide directly and information collected automatically through your use of the Site.

2.1 Information You Provide Directly

When you use the contact form on this Site, you may provide your name, email address, and the content of your message. This information is used solely to respond to your inquiry and to facilitate service scheduling communication. We do not collect payment information through this Site. Payment is handled in person at the time of service.

2.2 Automatically Collected Information

When you visit the Site, certain technical information is collected automatically by our web hosting infrastructure and any analytics tools in use. This may include your IP address, browser type and version, operating system, referring URL, pages viewed, and date and time of access. This information is used in aggregate form for Site performance monitoring and is not linked to individual identities unless required by law.

2.3 Cookie-Based Data

We use cookies and similar tracking technologies as described in our Cookie Policy. Information collected through cookies may include session data, preference settings, and anonymized behavioral data. Your consent preferences for cookie categories are stored in a cookie on your device. See the Cookie Policy for full details on what cookies are set and how to manage them.

3. How We Use Information

Personal information collected through the contact form is used for the following purposes:

• To respond to your inquiry about bicycle repair services
• To schedule and coordinate mobile repair appointments
• To communicate about service scope, pricing, and timing
• To follow up on completed service visits if relevant to the inquiry

We do not use contact information for marketing without separate explicit consent. We do not sell, rent, or trade personal information to third parties for their marketing purposes. Automatically collected technical data is used to maintain Site security, monitor performance, and diagnose technical issues.

We may use anonymized, aggregated data that cannot identify any individual for internal business analysis, service planning, and Site improvement. This does not constitute processing of personal information for the purposes of applicable privacy law.

4. Legal Basis for Processing

For users in jurisdictions that require a legal basis for processing personal data, we process information based on the following grounds:

• Consent: Where you have submitted a contact form or accepted cookie categories, processing is based on your consent. You may withdraw consent at any time by contacting us at [email protected].
• Legitimate Interests: Processing of technical data necessary to maintain Site security and functionality is conducted under our legitimate interest in operating a functional and secure website, balanced against your privacy rights.
• Contract Performance: Where you have initiated a service inquiry that results in a repair appointment, processing of your contact information is necessary to perform the services requested.

5. Data Sharing and Disclosure

We do not sell personal information. We do not share personal information with third parties except in the following limited circumstances:

• Service Providers: We may share information with third-party vendors who provide hosting, email, analytics, or operational services on our behalf. These providers are contractually required to protect your information and may only use it as directed by us.
• Legal Compliance: We may disclose information when required to do so by law, court order, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, the rights of others, or to prevent harm.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction. Notice will be provided prior to any such transfer and before your information becomes subject to a different privacy policy.

We do not share personal information with advertisers for the purpose of delivering targeted advertising without your separate explicit consent.

6. Data Retention

Contact form submissions are retained for the period necessary to complete the service inquiry and any related follow-up, and for a reasonable period thereafter to address any questions or disputes that may arise. We do not retain personal information indefinitely. When information is no longer needed for the purposes described in this policy, we delete or anonymize it.

Automatically collected technical data is retained for up to 12 months for security and performance monitoring purposes, after which it is deleted or permanently anonymized. Cookie consent preferences are retained for 12 months from the date of consent and renewed upon your next visit.

7. Your Rights Under US Privacy Law

Depending on your state of residence, you may have specific rights regarding your personal information. Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the following rights:

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request deletion of personal information we have collected, subject to certain exceptions.
• Right to Correct: You may request correction of inaccurate personal information we hold about you.
• Right to Opt-Out of Sale: We do not sell personal information. No opt-out mechanism is required for this practice, but you may contact us to confirm.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas (TDPSA), and other states with enacted comprehensive privacy legislation may have similar rights under those laws. To exercise any of these rights, contact us at [email protected] or by mail at 1001 Baltimore Pike, Philadelphia, PA. We will respond within the timeframe required by applicable law.

8. Security Measures

We implement technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include secure hosting infrastructure, encrypted data transmission via HTTPS, and access controls limiting who can view contact information submitted through the Site.

No method of electronic transmission or storage is fully secure. We cannot warrant absolute security of information transmitted to or stored on this Site. If you become aware of a potential security issue involving your information, contact us promptly at [email protected].

9. Third-Party Links and Embedded Content

This Site may contain a Google Maps embed for location display purposes. When you interact with embedded content from third-party services, those services may collect data about you subject to their own privacy policies. We do not control the data practices of third-party services and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services you interact with through this Site.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the effective date at the top of this document. Your continued use of the Site after changes are posted constitutes your acknowledgment of the revised policy.

For questions about this Privacy Policy or our data practices, contact us at [email protected] or by mail at 1001 Baltimore Pike, Philadelphia, PA.